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General Settings - User Management - Locked Out

If a password is entered incorrectly more than four times, the account is temporarily locked. The system admin is able to unlock company users from the User Management page

Locked accounts will be marked in red
Select the Username to view user details, click [Unlock]
Click [Yes, Unlock User]
Reset password if required
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System Settings

Settings Home 3
My User Details & Alerts 3
General Settings 8
User Management 6
Product Settings 11
Material Settings 5
Customer Settings 8
Sales Documents Settings 4

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