Most connector issues can be resolved easily by reviewing the Connector History and reading the error messages. Follow these steps to access the Connector History

Now you see a record of all your export/import activity into the Shopify Connector for the last month

1. You can choose to filter by direction ( EXPORT/IMPORT)

2. Find the entry you want to review

3. The status column tells you QUEUED/IN PROGRESS/DONE/ERROR

4. Click on the '+' to see the details for the activity - in the example above the export was successfully sent to SHOPIFY

5. Click to advanced filter and search the Activity log

Here is an example of an error message - you can see immediately that the error is because Barcodes cannot be found in Shopify for the products you are attempting to link . 

You can resolve this by adding the Barcodes into Products in Zedonk or ignoring if you are happy for these SKU's to remain unlinked.

Another common example of an error message is the following, this error is flagging that the barcode has been applied to multiple products in Shopify. Barcodes can only be applied to one product in Shopify when using the Shopify connector.

You would need to remove the barcode from one of the products and attempt the task again.

If it is not clear how you resolve the error, please do right hand click on the full error message, copy it, and paste the error message onto a ticket to the HELPDESK

HOW TO CONTACT HELPDESK - click here