Multi Inventory - Sales Orders - Create a Return Authorisation and specify a Location to return stock to

In Zedonk a Return Authorisation is created from a Delivery Note. If you have the Multi-Location feature enabled and you decide to accept the return and bring it back to your stock, you will need to specify to which location you want to return stock.

Find the Sales Order and click [OT] to access the Order Tracker

The Order Tracker is where you see all the documents related to a specific Sales Order.

Click the action button next to the DN number and click [Add Return Authorisation]

The screen will populate with details from the Sales Order

CUSTOMER: Customer Primary Address.

SHIP FROM: Customer Delivery Address from the Delivery Note.

SHIP TO: 'Returns Ship To Address' set into Settings > Company Details

CONTACT INFORMATION: Customer contact from the Delivery Note.

SHIPPER and SHIPPING TERMS: Blank. For you to fill.

Complete any other missing information you need on the Return Authorisation.

The Products tab shows the products from the Sales Order, populate with the quantities you want to authorise for return

You have the option to add COMMENTS on each line.

Tick the Received Quantities & Back to Stock box to accept the return and bring it back to stock. Enter the values of Received and Back to Stock for each returned product/size.