Zedonkopedia

Credit Notes - Create a Credit Note From an Invoice

In Zedonk you can create a Credit Note from an Invoice

Find the Sales Order click [OT] to access the Order Tracker

The Order Tracker is where you see all the documents related to a specific Sales Order.

From the HOME PAGE, Click on ORDERS, Search for the Customer's Order and Click on OT
Click the action button and click [Add Credit Note]
This will take you to the ORDER TRACKER, Press Create

The screen will populate with details from the Invoice

Complete the missing information if you need them on the Credit Note.

Once the Credit Note has been applied, tick the Applied box.

The 'Products' tab shows all the products from the Sales Order, input the quantities you need to credit
Enter the quantities being returned
Tick [Back to Stock]

The original CN template will open with one extra line which have defaulted to match the CN quantity

BACK TO STOCK: This is the quantity you want to add back to stock (it will create an adjustment in your inventory).

Go to the tab 'Totals' to review
[Save] and [OT] or [Close] to go back to the Order Tracker
The Credit Note line now shows in the Order Tracker

[Actions > Print] to export the document to PDF

[Envelope Icon] to email the document directly from Zedonk

To open the PDF press the PRINT link.
There are multiple Credit Note options

Example of CLASSIC Credit Note

This will open the PDF, which can be printed or attached to email.

Example of *NEW* Landscape Credit Note

Example of *NEW* Portrait Credit Note

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